Store Checkout Issues

Incident Report for BrainPOP

Resolved

This incident has been resolved.
Posted Jul 19, 2021 - 17:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 19, 2021 - 17:12 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 19, 2021 - 16:28 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 19, 2021 - 15:30 EDT

Investigating

We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.
Posted Jul 19, 2021 - 14:15 EDT