The fix has been applied and we've confirmed that account creation, account status, and activity saving/syncing are functioning normally. All affected functionality is back to normal.
Thank you for your patience while we resolved this.
Posted Jul 20, 2026 - 16:49 EDT
Investigating
We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress.
We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal.
We'll post an update once the fix is complete and confirmed resolved.
Posted Jul 20, 2026 - 14:10 EDT
This incident affected: BrainPOP, BrainPOP Jr., BrainPOP ELL, BrainPOP Science, BrainPOP Español, BrainPOP Français, and iOS Apps.