tag:status.brainpop.com,2005:/historyBrainPOP Status - Incident History2024-03-18T22:30:36-04:00BrainPOPtag:status.brainpop.com,2005:Incident/196818282024-01-11T18:45:56-05:002024-01-12T10:37:26-05:00404 Errors playing some movies<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>17:56</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Investigating</strong> - Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.</p>tag:status.brainpop.com,2005:Incident/181739792023-08-17T10:46:44-04:002023-08-17T10:46:44-04:00Site slowness and errors<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/138674142022-11-28T11:01:22-05:002022-11-28T11:01:22-05:00Site Slowness<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:35</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:28</var> EST</small><br><strong>Identified</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/76534972021-07-31T20:06:43-04:002021-07-31T20:06:43-04:00Site slowness and 504 errors<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>20:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!</p>tag:status.brainpop.com,2005:Incident/75494822021-07-19T17:25:58-04:002021-07-19T17:25:59-04:00Store Checkout Issues<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.</p>tag:status.brainpop.com,2005:Incident/60076082021-01-12T14:29:24-05:002021-01-12T14:29:24-05:00Site Issues<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:29</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:01</var> EST</small><br><strong>Identified</strong> - Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/57257332020-12-04T17:23:06-05:002020-12-04T17:23:06-05:00Site Performance Issues<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:02</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:16</var> EST</small><br><strong>Identified</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/56045742020-11-19T13:45:55-05:002020-11-19T14:17:39-05:00Site Performance Issues<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>13:38</var> EST</small><br><strong>Monitoring</strong> - Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>13:21</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/53412262020-10-17T08:00:35-04:002020-10-17T08:00:35-04:00Scheduled Maintenance October 17, 2020<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>09:34</var> EDT</small><br><strong>Scheduled</strong> - BrainPOP sites will be unavailable for scheduled maintenance on Saturday, October 17 from approximately 5:00 - 8:00 am EDT.</p>tag:status.brainpop.com,2005:Incident/52859362020-10-09T14:10:28-04:002020-10-09T14:10:28-04:00Site Performance Issues<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:49</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues, but site service has been restored.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Update</strong> - We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Identified</strong> - Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>07:41</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/52290722020-10-01T16:30:38-04:002020-10-01T19:58:52-04:00Site Performance Issues<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:07</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/50044442020-09-02T16:36:22-04:002020-09-02T16:36:22-04:00Intermittent Site Loading Issues and 503 Errors<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> EDT</small><br><strong>Identified</strong> - We have identified network related issues with our provider, and have mitigated the issues while we work on a resolution. Dynamic content on the sites should now be loading as expected.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing connection failed errors, or other issues loading parts of our sites.</p>tag:status.brainpop.com,2005:Incident/49072812020-08-21T16:59:44-04:002020-08-21T16:59:44-04:00Site slowness and 504 errors<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Monitoring</strong> - Users should be seeing improvement loading our sites and playing the movies. We're still actively monitoring for outstanding issues.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:42</var> EDT</small><br><strong>Update</strong> - Users should be seeing improvement on issues loading our sites. We are still monitoring issues with our provider's Video Streaming Service, causing issues playing our movies.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>14:49</var> EDT</small><br><strong>Identified</strong> - We have identified this issue with our CDN provider, causing some users to encounter 504 errors or slowness loading our sites.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/46935692020-07-25T04:01:20-04:002020-07-25T04:01:20-04:00Scheduled Downtime July 25, 2020<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>19:34</var> EDT</small><br><strong>Scheduled</strong> - Our sites will be unavailable for scheduled maintenance on Saturday, July 25 beginning at 2:00 am EDT for approximately 2 hours.</p>tag:status.brainpop.com,2005:Incident/40567382020-05-07T14:00:52-04:002020-05-07T15:54:16-04:00Emergency Maintenance<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Monitoring</strong> - Our sites are back up and operational! Users will just need to log back in again.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Investigating</strong> - Our sites will be unavailable briefly while we perform emergency maintenance. We're on it, and should be back up soon! Thank you for your patience.</p>tag:status.brainpop.com,2005:Incident/39748012020-04-27T11:30:25-04:002020-04-27T14:01:41-04:00Site Performance Issues<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the performance.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Update</strong> - We are continuing to work with our provider on a fix for this issue.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>10:45</var> EDT</small><br><strong>Identified</strong> - Some users may be experiencing periods of slowness with our sites due to network routing issues. We are working on mitigating this situation now, and appreciate you patience!</p>tag:status.brainpop.com,2005:Incident/39286082020-04-21T17:00:15-04:002020-04-22T09:41:55-04:00Site Performance Issues<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:45</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/39270292020-04-21T10:53:52-04:002020-04-21T10:53:52-04:00Site login issues<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>08:08</var> EDT</small><br><strong>Identified</strong> - We’re aware that users are experiencing issues logging into our sites. We’re working on it, and expect it to be up and running within the next few hours. We appreciate your patience!</p>tag:status.brainpop.com,2005:Incident/39206512020-04-20T16:09:13-04:002020-04-20T16:09:13-04:00Site Performance Issues<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!</p>tag:status.brainpop.com,2005:Incident/38891152020-04-19T22:00:14-04:002020-04-20T12:25:03-04:00Scheduled Maintenance April 18-19, 2020<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Verifying</strong> - Verification is underway!</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Scheduled</strong> - We have scheduled maintenance this weekend to make some improvements. As a result, our sites may be down for a period, or you may experience intermittent issues during that time. Thanks in advance for your patience!</p>tag:status.brainpop.com,2005:Incident/38104212020-03-31T11:36:26-04:002020-03-31T11:36:26-04:00Site Performance Issues<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Identified</strong> - Some users may experience periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!</p>tag:status.brainpop.com,2005:Incident/38054882020-03-30T13:00:31-04:002020-03-30T13:30:43-04:00Site Performance Issues<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>12:34</var> EDT</small><br><strong>Identified</strong> - Some users may experience periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!</p>tag:status.brainpop.com,2005:Incident/36986962020-03-17T14:15:36-04:002020-03-17T14:15:37-04:00Intermittent Site Performance Issues<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Identified</strong> - Due to a large increase in traffic to our sites, some users may experience intermittent periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!</p>tag:status.brainpop.com,2005:Incident/36937312020-03-16T15:30:25-04:002020-03-16T19:07:57-04:00Possible Site Performance Issues<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Investigating</strong> - Due to a large increase in traffic to our sites, some users may experience periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!</p>tag:status.brainpop.com,2005:Incident/34095282020-01-09T13:39:54-05:002020-01-09T13:39:54-05:00Site loading issues<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:39</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:32</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:31</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing slowness or issues loading our sites. We’re investigating, and appreciate your patience!</p>